Executive vice chairman of the commission, Dr. Aminu Maida made the pledge while speaking at one of the activities to celebrate the 2026 Customer Service Week with the theme, ‘Going the Extra Mile.’ According to him, “Quality service remains central to the mandate of the Commission, because every policy we formulate, every decision we make, and every regulatory intervention we undertake should ultimately improve the experience of the people we serve and support the development of Nigeria’s communication sector.”
Highlighting the essence of the theme: ‘Going the Extra Mile,’ Maida noted that the theme has a practical meaning in the Commission’s daily activities. “It means listening carefully, responding promptly, explaining our decisions clearly, and following through on commitments. Sometimes, it is as simple as helping someone understand the next step, providing an update before they have to ask, or taking responsibility for an issue until it reaches the right person and is addressed,” the NCC boss explained. He also noted that based on available technology in an increasingly digital environment, customers more than ever now look forward to services that are efficient, transparent and responsive.
Maida pointed out that “technology and systems help us meet those expectations, but it is our judgment, empathy and professionalism that give those services their value. Behind every inquiry or complaint is someone who needs an answer, a solution or the reassurance that their concern is being taken seriously.” The NCC EVC used the opportunity to commend the staff of the commission for their diligence at work always, while charging them to continue to contribute meaningfully to the overall target of customer satisfaction, as well as improve on internal service.
